I didn't get my purchase
Usually, your purchase is delivered instantly but sometimes it may take longer. When such delays occur, it means the purchase is still being processed.
Our recommendations are:
- Make sure you have the latest game version.
- Always make sure that you have a good internet connection.
- Close all background apps and reopen the game.
- Turn off and turn on your device, launch the game.
- Try to launch the game a bit later. Delivery may take up to 24 hours.
If your purchases won't show up in the game within 24 hours, please write back to us with your Device ID / Player ID and purchase receipt.