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I didn't get my purchase

Usually, your purchase is delivered instantly but sometimes it may take longer. When such delays occur, it means the purchase is still being processed.

Our recommendations are:

  • Make sure you have the latest game version.
  • Always make sure that you have a good internet connection.
  • Close all background apps and reopen the game.
  • Turn off and turn on your device, launch the game.
  • Try to launch the game a bit later. Delivery may take up to 24 hours.

If your purchases won't show up in the game within 24 hours, please write back to us with your Device ID / Player ID and purchase receipt.

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If you still have a question that needs an answer, please contact support.